My first job back from Japan. Everdream was an early player in managed IT services, and a fun footnote: it was one of Elon Musk's first investments.
The role was part analyst, part designer. I'd dig into how support teams operated, find where things broke down, then design and build internal tools to fix it. Not glamorous, but it was my first taste of using design to solve real operational problems. Dell eventually acquired the company.